Shipping and Return Policy
Welcome to StudyTableMart.com. We are committed to providing you with a smooth shopping experience, including reliable shipping and a hassle-free return process. Please read our policy below to understand how we handle shipping and returns.
Shipping Policy
1. Shipping Locations
We deliver across Zambia to all major cities and towns.
2. Processing Time
Orders are processed within 1-3 business days after payment confirmation.
You will receive a confirmation email with tracking details once your order is shipped.
3. Shipping Methods and Fees
Shipping fees vary based on your location and order size.
The applicable fees will be displayed at checkout.
4. Delivery Time
Standard delivery takes 3-7 business days depending on your location.
Please note that delivery times may be affected by unforeseen circumstances such as weather or holidays.
5. Tracking Your Order
You can track your order using the tracking link or number provided in your shipping confirmation email.
Return Policy
1. Eligibility for Returns
Returns are accepted within 14 days of delivery.
Items must be unused, in their original packaging, and in the same condition as received.
2. Non-Returnable Items
The following items cannot be returned:
Customized or personalized furniture.
Items marked as final sale.
3. Return Process
To initiate a return:
Email us at info@studytablemart.com with your order details and reason for the return.
Our team will provide you with a return authorization and instructions.
Pack the item securely and ship it to the address provided.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Refund Policy
1. Refund Eligibility
Refunds are issued once the returned item is received and inspected.
Refunds are processed to the original payment method within 5-10 business days after approval.
2. Partial Refunds
Partial refunds may be granted for items that are returned in less-than-original condition.
3. Non-Refundable Fees
Shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery by emailing info@studytablemart.com. Include photos of the damage or defect for faster processing.
Contact Us
For any shipping or return-related inquiries, please contact us:
Email: info@studytablemart.com
Thank you for shopping with StudyTableMart.com! We value your satisfaction and aim to provide you with exceptional service.